Returns & Exchanges

At COSRX Official, we want you to be completely satisfied with your skincare journey. If a product isn't right for your skin, we offer a 30-day return policy for items purchased directly through our store.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return.

• 2.
  Prepare the Package

  Ensure products are in their original packaging and securely sealed to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.