Frequently Asked Questions
Everything you need to know about COSRX skincare and your orders.
Are COSRX products cruelty-free?
Yes, COSRX is a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries where animal testing is required by law.
How can I verify the authenticity of my product?
To ensure you are receiving genuine COSRX products, always purchase directly from our official store or authorized retailers. Look for the unique QR code or holographic seal on the packaging to verify authenticity.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products safe for sensitive skin?
COSRX is known for minimalist formulations designed for sensitive skin. However, we always recommend performing a patch test on a small area of skin before incorporating a new product into your full routine.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.